// Insights
Notes on where businesses lose money.
Written from twenty years of building businesses and a qualified accountant's habit of costing things properly.
Nobody can redesign a process while they are the one running it
Most of how a business operates was never designed — it accumulated. And the people best placed to see that are the ones too busy executing it to look.
What AI is actually doing to businesses — and what it costs to wait
AI has not made businesses intelligent. It has made one common category of work far cheaper. The cost of ignoring that is margin, and it compounds quietly.
The five inefficiencies I find in almost every business
After reviewing how work actually flows through a lot of businesses, the same five problems come up again and again — and none of them appear on an org chart.
When to automate a process — and when to delete it
Automation makes a process faster. It also makes it permanent. Before you commit, it is worth asking whether the process should exist at all.